We ship from Vancouver within 24-48 hours of receiving an order. Orders placed on the weekend will be shipped on the following Monday.
Orders may be delayed by factors outside of our control. Couturist is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.
IT IS THE RESPONSIBILITY OF THE CUSTOMER TO TRACK THEIR PACKAGE AND MONITOR ITS STATUS.
Receive FREE Standard Shipping for purchases of $150+, excluding taxes, when signed into a Couturist account.
- Standard: 7-10 business days - $15
- Express: 2-3 business days - $20
- Pick Up from Store: Free!
Receive FREE Express Shipping for purchases of $250+, excluding taxes, when signed into a Couturist account.
- Express: 3-5 business days - $20
*Please note, international packages will not be sent back if they are not picked up in time by the customer. Not claiming an imported item within the required time frame, may lead to the package being destroyed at the customs facility.
*Customers are responsible for all import duties and taxes.
Due to the scarcity of our products, everything will be final sale.
Sorry for the inconvenience and thank you very much for your understanding.
For special situation, please contact the stores or firstname.lastname@example.org. Please note that your item must not be worn, washed or damaged. The item has to have all tags attached and in its original packaging accompanied by a valid receipt.
Promotional, sale items, jewelry, scarves, belts, hats, stationery, handbags and intimates are FINAL SALE.
Returned merchandise that was originally paid for by gift card will receive an exchange or issued a store credit in the form of a Couturist Gift Card. Cash will not be issued.
Couturist Gift Cards are FINAL SALE and may not be redeemed for cash.
Refunds and Processing
In the case of approved refund, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, keep in mind that it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
All sale items are final sale.
Exchanges for defective/damaged items
We are trying our best to satisfy every customer, so we guarantee that all items are sent to you in good condition. However, please check your items carefully once you receive the items, and please contact us at firstname.lastname@example.org within 2 days after delivery if defective/damaged items are found. We are not able to replace defective/damaged items if we don't receive your notice within 2 days after delivery.
Taxes and Other Charges
For US and International orders, we'd like to clarify that Couturist is not responsible for taxes and other charges incurred by the customs.