Shipping

We ship from Vancouver within 24-48 hours of receiving an order. Orders placed on the weekend will be shipped on the following Monday.
Orders may be delayed by factors outside of our control. Couturist is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO TRACK THEIR PACKAGE AND MONITOR ITS STATUS.

Canadian Orders
Receive FREE Standard Shipping for purchases of $150+, excluding taxes, when signed into a Couturist account.

Shipping Options 

• Standard: 7-10 business days - $15
• Express: 2-3 business days - $20
• Pick Up from Store: Free!

US Orders
Receive FREE Standard Shipping for purchases of $150+, excluding taxes, when signed into a Couturist account.

Shipping Options

• Standard: 7-10 business days - $25
• Express: 3-5 business days - $35 

Hong Kong / Taiwan / Japan
Receive FREE Standard Shipping for purchases of $250+, excluding taxes, when signed into a Couturist account.

Shipping Options

• Standard: 15-20 business days - $30
• Express: 7-10 business days - $50 

*Please note, international packages will not be sent back if they are not picked up in time by the customer. Not claiming an imported item within the required time frame, may lead to the package being destroyed at the customs facility.

**All discounted and sale items, accessories, intimates and gift cards are final sale. 

Return Policy
We believe that providing the best online shopping experience for our customers is the most important. If for any reason you are not satisfied with your purchases, we’d be happy to help and make the process hassle-free!

You can return your order to us for refund/exchange 14 days upon delivery with the return label we’ve provided which means RETURN SHIPPING FEE IS ON US!

To be eligible for a return, your item must not be worn, washed or damaged. The item has to have all tags attached and in its original packaging accompanied by a valid receipt. 

Refunds and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, keep in mind that it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@couturist.ca.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges for defective/damaged items
We are trying our best to satisfy every customer, so we guarantee that all items are sent to you in good condition. However, please check your items carefully once you receive the items, and please contact us at info@couturist.ca within 2 days after delivery if defective/damaged items are found. We are not able to replace defective/damaged items if we don't receive your notice within 2 days after delivery. 

Taxes and Other Charges
For US and International orders, we'd like to clarify that Couturist is not responsible for taxes and other charges incurred by the customs.